Contact us

Name *

Phone Number *

Email *

Subject *

Message *

We typically respond within 1-2 business days.

Email To

Send Message

Need help?

In this section, you can address common questions efficiently.

Question: How do I know my size in Rita Shoe Co?
Detail: We use standard UK/India sizing. Since genuine leather expands slightly to take the shape of your feet over time, we recommend buying your usual formal shoe size. If you usually wear sports shoes (like Nike or Adidas), we suggest going one size down for our leather formals.
Pro Tip: "A snug fit is good; a painful fit is not."

Question: Are these shoes made of 100% genuine leather?
Detail: Absolutely. Every pair at Rita Shoe Co is crafted from top-grain leather. We don't use "corrected grain" or synthetic leather. You can tell by the smell, the way the leather breathes, and how it develops a unique patina over the years.
Question: Are the soles durable for daily office wear?
Detail: Yes, our soles are designed for the modern professional. They provide a balance of flexibility for comfort and high-abrasion resistance so they don't wear out quickly on city streets.

Question: I just placed an order. When will it arrive?
Detail: We process all orders within 24 to 48 hours. Once dispatched, you will receive a tracking link via email/SMS. Delivery usually takes:
- Metros: 3-5 business days.
- Rest of India: 5-7 business days.
Question: Do you offer Cash on Delivery (COD)?
Detail: Yes, we offer COD for most pin codes across India to make your shopping experience worry-free.

Question: What if the shoes don't fit me?
Detail: Don't worry! We offer a 3-day easy exchange policy. If the size isn't right, just keep the shoes in their original condition and packaging, and contact us. We will arrange a pickup and send you the correct size.
Question: Can I get a refund?
Detail: No, we do not offer refunds.For unused shoes please go through our Return & Exchange Guidelines. Note: Items bought during clearance sales may only be eligible for exchange.

Question: How do I make my shoes last for years?
Detail: Leather is a natural material that needs hydration. Avoid wearing the same pair two days in a row (let them breathe!), use a shoe tree if possible, and polish them once every two weeks. See our full Shoe Care Guide for more.