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Return & Exchange Guidelines

At Rita Shoe Co, we take pride in the quality of our handcrafted footwear. To maintain our standards and ensure stock availability for all customers, we operate under a strict Exchange-Only Policy.

1. The No-Refund Rule

  • To maintain our handcrafted quality and exclusive stock, we offer an Exchange-Only policy. We do not provide monetary refunds at this time.

  • All sales are eligible for Exchange only, provided the conditions below are met.

2. Eligibility & Timelines

  • 7-Day Window (Strict): All exchange requests must be initiated within 3 days (72 hours) of the delivery date. Requests made after this window will not be entertained.

  • Valid Reasons for Exchange:

    • The product received is the Wrong Size.

    • The product received is the Wrong Article/Color.

    • The product received is Damaged (Physical defect).

  • Exchange Limit: To ensure sustainable operations, each order is eligible for Exchange only once.

3. Non-Exchangeable Items

  • Sale/Clearance Items: Products purchased during a sale, using a "Clearance" discount, or from the "Offer" section are Final Sale and cannot be exchanged or returned.

  • Worn Products: Any footwear showing signs of wear on the sole, creases on the upper leather, or missing original packaging/tags will not be accepted for exchange.

4. Mandatory Proof for Damage Claims

  • For claims regarding Damaged Products or Wrong Items, a clear, unedited Unboxing Video is highly recommended to expedite the approval process.

  • Approval of damage claims without video proof remains at the sole discretion of Rita Shoe Co.

5. The Exchange Process

For Local Customers 

  • In-Store: Visit our store between 2:00 PM and 9:00 PM for an immediate size/article swap.

  • Home Pickup: If you prefer an exchange via delivery, you must arrange and pay for the to-and-fro charges via a 3rd party aggregator (e.g., Porter).

For Outstation Customers

  1. Request: Email ritashoeco@gmail.com with your Order ID and photos of the product.

  2. Ship Back: Once approved, courier the product back to us at your own expense.

  3. Reshipping Fee: A flat fee of ₹109 must be paid to cover the courier charges for sending the new pair back to you.

6. Manufacturing Warranty (Leather Only)

  • We provide a 3-month warranty specifically for Sole Cracks on genuine leather footwear.

  • The customer must follow the "Outstation" shipping process and pay the ₹89 reshipping fee for warranty fulfillment.

7. Contact Us