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Privacy Policy

Effective Date: May 2026

At Rita Shoe Co, we value your trust and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you shop for our premium footwear collections.

1. Information We Collect

To provide you with a seamless and secure shopping experience, we collect the following categories of information:

  • Identity Data: Your name, email address, and phone number.

  • Logistics Data: Shipping and billing addresses necessary for accurate order fulfillment.

  • Payment Data: All transactions are processed securely via our integrated third-party payment partners RAZORPAY (supporting UPI, Netbanking, VISA, and Mastercard via Razorpay). Rita Shoe Co does not store or have access to your credit card numbers, CVV, or banking passwords.

2. How We Use Your Data

We use your information strictly to serve you. This includes:

  • Processing, packaging, and delivering your orders.

  • Providing real-time shipping updates and handling our 3-day return window requests.

  • Responding promptly to customer inquiries received via our Contact Page.

3. Third-Party Sharing

We respect your privacy and explicitly state that we do not sell or rent your data to third parties. We only share necessary information with trusted entities to fulfill your order:

  • Logistics Partners: Shared only to ensure your footwear reaches your doorstep safely.

  • Payment Gateways: Shared securely via encrypted protocols to facilitate safe transactions.

  • Legal Compliance: Disclosed only when strictly required under the Digital Personal Data Protection (DPDP) Act and other applicable Indian laws.

4. Your Data Rights

Under Indian data protection standards, you have full control over your personal data. At any time, you may:

  • Access & Correct: View and update your profile details directly through your customer account.

  • Request Erasure: Request the permanent deletion of your account and personal information from our active databases.

  • Withdraw Consent: Opt-out of any promotional or marketing communications instantly.

5. Grievance Redressal

In compliance with Indian e-commerce regulations, we have a dedicated point of contact for any data privacy concerns or grievances.

  • Grievance Officer Email: ritashoeco@gmail.com

  • Expected Response Time: 48–72 working hours